Privacy Policy
Last Updated: March 8, 2026
At Fluwid AI, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1. Who We Are (Data Controller)
Fluwid AI is the data controller and is responsible for your personal data. If you have any questions about this privacy policy or our privacy practices, please contact us at: contact@fluwid.ai.
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you, including:
• Identity Data: First name, last name, title.
• Contact Data: Email address, telephone numbers.
• Company Data: Company name, company size.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location.
• Usage Data: Information about how you use our website, products and services.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
• Where you have provided your consent (e.g., for certain types of cookies or marketing communications).
4. Disclosures of Your Personal Data
We may share your personal data with internal third parties (such as our employees) and external third parties, such as service providers acting as processors who provide IT and system administration services. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
5. International Transfers
We may share your personal data within our group of companies or with external third parties based outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as specific contracts approved by the European Commission.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
8. Complaints
You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues in your jurisdiction. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority so please contact us in the first instance.